Common Questions




  • Do you charge sales tax? is based California. We collect 7.75% sales tax on all orders shipped to California addresses. Orders to all other states will not be charged a sales tax unless such taxes are imposed on Internet sales by law.

    What payment methods do you accept?

    We accept credit cards including Visa, Master Card, American Express, and Discover.

  • Can I return the blinds I purchase?

    Your blinds are custom-made to your specifications of size, color, material, and options. None of our products are “off the shelf”. Because of this, your blinds cannot be returned except for warranty repair, or if they arrive damaged. In order for you to get your blinds exactly right, we offer a measuring guide, free samples, and advice on choosing the right blinds. In addition, our customer service is available to help with any questions before, during, or after your order.

  • How long will it take to receive my blinds?

    It typically takes about 2 weeks, but in most cases, less. This accounts for 5 days to make your custom blinds, and up to 5 days to ship to you. If you want to check the status of your order, you can contact our customer service.

  • How do I measure my windows?

    Properly measuring you blinds is very important, because incorrectly measured blinds cannot be returned! We have a measuring guide to help you. If you have any questions, contact us.

  • What if my order arrives damaged?

    You are responsible for looking over you entire order to check for any damage that may have happened during shipping. Contact us with in 5 days so that we can assist with any repairs or replacements.

  • What happens if one of my blinds breaks during normal use?

    This rarely ever happens, but contact us and we will work to help you.

  • Is my private information, such as credit card number, secure? takes your privacy and security very seriously! We use the latest technology and professional services to ensure that any personal information you enter on our site is encrypted and securely transmitted. You can buy with confidence!

  • Will my email address remain private?

    Yes. We will never sell, rent, or distribute your email address to anyone - period. We dislike spam as much as you do. However, we may send you order updates, or promotions on occasion, but make it very easy to get removed from our mailing list.

  • Do you charge for shipping?

    In most cases, we do not charge for shipping. If your blinds are over 96" in length, they may be shipped by freight (big truck), and you will be charged the actual shipping cost. We will contact you to let you know of any necessary shipping costs.

  • What if I made an error in my order?

    The easiest way to ensure your order is correct is to double (and triple) check your product details before you submit your order. It is very important that you follow our measuring guide and order free samples prior to placing any order. When you follow our instructions your blinds will fit perfectly! You must review your email order confirmation for accuracy after your order has been placed. Of course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us immediately. Depending on the type of error you may return the product to the factory for alteration or we will have it remade at a discount.

    Incorrectly measured blinds or shades may not be returned. In order for you to get your blinds exactly right, we offer a measuring guide. If you follow the instructions and record your measurements properly, your blinds will fit perfectly. In addition, our customer service is available to help with any questions before, during, or after your order.

  • What if I do not like the color I ordered?

    Your blinds may not be returned if you order the wrong color, or if you are not satisfied with the color you ordered. You must order free color samples to see the exact color you will receive. The colors you see on your monitor may be very different from the actual color you receive due to differences in monitor settings, and the actual texture of the material. Please review our color policy.

  • Inside and outside mount - What is the difference?

    This is one of the most important things to understand when measuring and ordering your blinds! You may find detailed information in our measuring guide, or contact us if you have any questions. Your blinds may not be returned if you specify the wrong mount type or provide incorrect measurements. View our return policy.

  • Do you supply all of the mounting hardware?

    Yes. All of the necessary hardware is included with your blinds. In some cases, spacer blocks or shims may be needed. These can be found at any hardware store. Installation instructions will not be included in your order but can be found on the on line installation guide.

  • How do I check the status of my order?

    You can check the status of your order by contacting customer service. At this time we are unable to provide a tracking number, but are working to add this to our website.

  • Can I make changes to or cancel my order after it is placed?

    Changes or cancellations may be made during the first 24 hours, but no guarantees. Call us at 888-404-8000 immediately so that we can contact the manufacturer. If the order has already gone into production, it may not be possible to make changes or cancel. We will do our best to assist you.